Terms and Conditions of Sale
Please acquaint yourself with our conditions of sale before finalizing your order, for by proceeding to the checkout, you indicate your consent to adhere to these conditions.
Once you have perused and agreed to the conditions of sale, kindly select the ‘I Agree’ button located at the base of the page to proceed to your Final Order Summary.
Customer Service Agreement
designerbridlstore.com, specializing in the production of superior fashion apparel and accessories, is firmly committed to ensuring that online retail remains an enjoyable and straightforward experience.
This Customer Service Agreement is a binding contract between designerbridalstore.com and yourself, encompassing all transactions conducted through this website. It is imperative that you carefully peruse this Agreement before placing your order.
Placing an Order
Ordering online on designerbridalstore.com is a straightforward process. To add items to your shopping cart, simply click on the “Add to Cart” option when you come across an item you wish to purchase. you ( Customer) place order manually also by talking with us on WhatsApp or phone and communicating on our email addresses mentioned. Please note that adding an item to your cart does not obligate you to make a purchase, as you can remove it at a later time. You can review the contents of your cart at any moment by clicking the button displayed as cart icon on top showing the number of items currently in your cart. Once you have gathered all the items you desire and proceed to the checkout to complete your purchase, you will be prompted to provide billing and shipping details. At this stage, you will also be required to confirm your password and email information. Once you have furnished these details, a Final Review of Order will be displayed.
Upon reviewing your order and deciding to proceed with the purchase, you will be redirected to a secure server utilizing SSL Technology. This ensures a safe and secure shopping experience, granting you peace of mind. Any information provided on these secure pages, such as your credit card /Debit card details, shall remain inaccessible to all personnel at designerbridalstore.com. Subsequently, you will need to input your payment information, including credit card /Debit card details and your complete billing address. Your transaction will then be authorized.
Before clicking the “Complete Purchase” button on the Final Review of Order page, it is imperative that you have thoroughly read, comprehended, and accepted this Customer Service Agreement.
Acceptance of Orders
All orders are subject to our acceptance. We will promptly notify you via email / WhatsApp upon acceptance of your order. At this point, a binding agreement will be established between us, in accordance with this Customer Service Agreement. In the event that the desired product is out of stock or the price has changed between the time of your order and our acceptance, we will inform you via email regarding the price adjustment or the expected availability of more stock. You will then be required to confirm whether you wish to proceed with your order.
Prices
All prices listed on our website are denoted in United States Dollars (USD). An approximate conversion of prices in other currencies can be accessed on google or any authorized currency conversion website.
Listing and Descriptions
designerbridalstore.com endeavors to ensure that the product descriptions and photographs provided on this website are accurate and lifelike. Although we strive to depict colors and styles as accurately as possible, variations may occur due to image and photographic processing. designerbridalstore.com cannot be held responsible for slight discrepancies in color or style. Moreover, please note that the actual colors you perceive are contingent upon your monitor, Graphic card, computer resolution, and browser. We are unable to guarantee the precise accuracy of color displays on your monitor.
Payment
designerbridalstore.com presently accepts specific payment methods to entertain customers which you can discuss with us on WhatsApp and email and we don’t accept Credit cards or Paypal Currently.
Clerical Errors
designerbridalstore.com diligently strives to ensure the accuracy of all information provided on this website. In the unlikely event that an incorrect price is displayed for any product due to a clerical, typographical, technical, or pricing error, designerbridalstore.com reserves the right to refuse acceptance of any orders or cancel any contracts pertaining to such products, regardless of whether the orders have been confirmed.
Delivery time for garments
Typically, garments are available for delivery within the following estimated timeframes. For more precise turnaround time information or priority order service, please reach out to our customer service team.
Delivery time for Products
For a precise estimate or expedited service, we wish you to contact our customer service section on WhatsApp.
Women
Bridal and Occasion Dresses with Light work
4 to 6 weeks
Bridal and Occasion Dresses with heavy work
6 to 8 weeks
Party Wear and Formal Dresses
3 to 4 weeks
Saree
4 weeks
Bridal Jewelry Set
4 to 6 weeks
Men
Groom Wear
Sherwani, Prince Coat and Waistcoat) with light hand work
3 to 4 weeks
Groom Wear
Sherwani, Prince Coat and Waistcoat) made on Embroidered Fabric
4 to 5 Weeks
Groom Wear
(Sherwani, Prince Coat and Waistcoat) made on Embroidered Fabric and hand Embellishment
4 to 6 weeks
Sherwani, Prince Coat and Waistcoat-Plain
1 to 2 weeks
Kameez Shalwar and Kurta Pajama- Plain
1 to 2 Weeks
Kameez Shalwar and Kurta Pajama-Embroidered
3 to 4 Weeks
Turban and Shoes
1 to 2 weeks
Plain Groom Shawl or Lace Decorated Shawl
2 Weeks
Full Embroidered Shawl
3 to 4 weeks
Please note: Delivery timelines may vary during peak seasons or times of increased demand. The exact timeframe will depend on the specific item you wish to purchase. We highly recommend reaching out to our customer service team for detailed delivery information prior to placing your valued order
Delivery time for fully custom made Items
For delivery timeframes concerning fully custom made items, please contact our Customer Service team.
Express shipping service
We employ FedEx for shipping, enabling delivery to virtually any destination worldwide within 4 to 5 working days from the date of dispatch. Generally, orders are dispatched from our warehouse within 30 to 60 days (depending on the product you are purchasing), except during periods of high demand and seasonal load. designerbridalstore.com cannot be held liable for delays that may occur during transit or unforeseen manufacturing delays. However, if we are aware of any anticipated delays, we shall notify you accordingly, offering either an alternative product.designerbridalstore.com is not responsible for any Customs delay , Flight delay or clearance issues or any delay or goods lost , damage issues, incorrect landing or handling by Courier Service or its Staff.
Shipping Charges
Shipping charges are applied per product and vary according to the destination country. The minimum charges are automatically calculated and displayed on the Final Review of Your Order page before you proceed with payment. The final delivery charge will be determined before product(s) are dispatched. If the charge differs from the amount shown on the “Final Review of Your Order” page, you will be notified of the final delivery charges.
During special promotions, costs and delivery times may vary. Such variations will be outlined within the terms of the promotion.
Customs/Duties/Taxes
When ordering goods from designerbridalstore.com for delivery overseas, you may be subject to import duties and taxes imposed upon the package’s arrival at the specified destination. Any additional charges for customs clearance must be borne by you. Please be aware that we have no control over these charges and cannot predict their nature or amount. Customs policies differ across countries, so it is advisable to contact your local customs office for further information. Moreover, please note that as the importer of record, you must comply with all laws and regulations of the country where you receive the goods. We value your privacy, and it is important for us to inform our international customers that cross-border deliveries may be subject to opening and inspection by customs authorities.
Returns Policy for Garments
Understanding the Nature of Custom Orders:
Garment orders, including custom orders, are uniquely created based on the precise measurements, sizes, design specifications, and specific customization instructions you provide to designerbridalstore.com through our website, email, phone, WhatsApp or other designated channels. By placing a custom order, you acknowledge and agree that the final product’s appearance, fit, style, and all other subjective elements are directly determined by your provided specifications.
Customer Responsibility for Specifications:
designerbridalstore.com is not responsible for any inaccuracies, errors, or dissatisfaction with the final product that arise from incorrect, unclear, or incomplete measurements or customization instructions provided by you. It is your sole responsibility to ensure the accuracy and completeness of all information submitted. Once production commences (as outlined below), changes to these specifications may not be possible or may incur additional charges. Custom made Products are not returnable or exchangeable in any condition
Final Product Conformance to Instructions:
Provided that the final product strictly adheres to the documented measurements and customization instructions you provided, designerbridalstore.com is not liable for any subjective dissatisfaction with the outcome, including but not limited to design interpretation, color variations (within reasonable industry tolerances), or embellishment placement, even if the final product differs from your personal expectations or visualization.
Production Documentation and Transparency:
To ensure transparency and accuracy, designerbridalstore.com meticulously documents the production process. This includes taking photographs and recording videos of key measurement stages and critical customization details before and during production. These records are securely maintained in our library for reference in case of any discrepancies.
Dispute Resolution Based on Documentation:
In the event of any dispute regarding the fit or conformance of the final product to your instructions, designerbridalstore.com will thoroughly review our production documentation. Our records will serve as the primary basis for verifying whether the product was manufactured according to the specifications you provided.
Final Sale Nature of Custom Orders and Limited Exceptions:
Due to their bespoke nature and the significant resources invested in creating each unique custom order, all custom orders are final sale and are not eligible for returns, exchanges, or refunds, except in the limited circumstances where the product is demonstrably:
* Defective: Exhibiting clear manufacturing flaws not related to the agreed-upon design.
* Incorrect: Significantly deviates from the documented measurements or customization instructions provided by you.
* Not Conforming: Fails to meet the documented measurements or customization instructions within reasonable industry tolerances.
Procedure for Non-Conformity Claims:
Any claims of defect, error, or non-conformity must be submitted in writing to us within 24 hours of you (or someone on your behalf) receiving the order. This written claim must be accompanied by detailed and clear evidence of the issue, such as high-quality photographs clearly illustrating the defect or discrepancy, and a precise description of the problem. designerbridalstore.com reserves the right to request additional information or evidence.
designerbridalstore.com Discretion for Resolution:
In the event that designerbridalstore.com, upon review of your claim and our production documentation, determines that the product is indeed defective, incorrect, or does not conform to the documented specifications, designerbridalstore.com will, at our sole discretion, offer either a free repair or a replacement of the specific non-conforming element. A full refund will only be considered in exceptional circumstances where repair or replacement is not feasible.
Non-Refundable Deposit and Cancellation Policy for Custom Orders:
Custom orders require a non-refundable deposit of 50% of the total order value at the time of purchase. This deposit covers the initial costs of material procurement, pattern creation, and commencement of production. This deposit is strictly forfeited if the order is cancelled by you for any reason after production has begun (typically 24 hours after payment receipt).
Returns Policy for other Items
At designerbridalstore.com, our aim is to ensure your satisfaction with every purchase. If items are defective or sent incorrectly, you can contact us to discuss. Custom made, oversize, or hazardous items cannot be returned in any manner. Items that have been used or exhibit stains, odors, marks, damages, or water stains will not be accepted for returns or exchanges.
Please note that shipping and handling charges are non-refundable.
Cancelling an Order:
You may cancel an order within 24 hours of making the payment, and no charges will be deducted. In such cases, you will receive a full refund. If you wish to cancel an order after 24 hours, processing charges and administrative fees for refund purposes may apply. In the event that a custom order has already been processed and you decide to cancel it after 24 hours, additional charges may be incurred. These charges will be calculated and communicated to you, and the corresponding amount will be deducted from your payment.
Order Amendment:
You may suggest amendments to your order within 24 hours of placing it. However, any amendments requested after this 24-hour window may be subject to additional charges, which will be determined upon reviewing the requested changes.
Comments and Complaints
If you have any complaints or comments regarding our website or any of the products supplied to you, please contact us via the “Contact Us” button on our website or by phone / WhatsApp.
Governing law
These conditions of sale and any contracts formed under them are governed by and shall be construed in accordance with the laws of Pakistan. The courts of Pakistan shall have exclusive jurisdiction over any disputes arising from or in connection with these conditions of sale and the associated contracts.