1. if, I provide you any reference of my choice can you make it as shown in picture?
Yes, we can make any dress from references you provide moreover, we can do full customization in that according to your requirements and taste to make it perfect
2. Can I place order through your WhatsApp number?
Yes, talk with our live sales agent and do finalize all things regarding dress and payment transfer methods.
3. Can I change Color combination of any dress as per my wish?
Yes, Possible
4. How long does it take to ship any order?
Shipping time may vary Article to Article. Please discuss with us on email or WhatsApp
5. Can I modify my order once it is placed?
You can modify your order within 24 hours of order placement. Please Talk to our sales agent.
6. Can I cancel my order?
You can cancel your order within 24 hours of order placement after 24 hours that will not possible because once fabric is dyed and cuts on your provided body or ready sizes we will not accept any cancellation in order as that fabric cannot be used for any other order.
7. Can I add sleeves in any sleeveless dress?
We can add sleeves of any size or style in any sleeveless dress.
8. I have got an approval for my custom order which requires an additional money, how do I pay for it?
Discuss additional work with our sales agent and he will guide you for additional payment.
9. Is it safe to visit your website and to place order with you?
yes. our website maintains SSL (Secure Socket Layer) encryption technology, and it gets update regularly with the most advanced security measures for protection. We assure you that we give priority to the privacy, safety and security of your personal data and details and we don’t share it with anyone.
10. What measurements do you need?
our Staff will send you measurement form with guide images on your email or WhatsApp with required body measurements for your outfit. You can check our measurement visual guide also for it
please mention while sending us your measurement in email that you are sending body measurements or ready dress measurement so, our team will follow it accordingly for stitching.
Take all sizes carefully by inch tape and double check all sizes to avoid any hassle.
Please ask someone home to measure you that will be best or visit any nearest tailor with our form and ask Tailor to take your body measurements by tape.
Ask someone to take your all body sizes pictures from cell phone while anybody taking your body sizes by inch tape.
Please keep in mind that you should be wearing normal clothes while taking measurements.
Jeans, Jackets and heavy blouses or cloths are not recommended while being measured.
Don’t keep inch tape too tight, nor let it loose while measuring body.
Don’t leave any extra inches or finger inside tape. take correct size from correct place of body and get help from our Visual image guide.
11. If, I don’t know my measurements or my sizes?
we will guide you how to take body measurements for outfit.
12. After placement of order, what is next to do?
We will ask for your body measurements and will email you measurement form along with order details to avoid any mistake. After getting body measurements and delivery address if, our team comes out with any question we will forward it on your email or WhatsApp.
once your order gets ready we will dispatch it by express courier on your postal address.
13. If, I place bulk order, can I get any discount?
If you place bulk order we will offer you good discount. Finalize dresses first by sharing pictures with us and
we will review and quote you best price.
14. Do you do wholesale business also?
yes, we do work in wholesale for Boutiques and Shops provide us dress pictures along with the required quantity and sizes and we will send you wholesale prices based on your requirement. please contact us on email or WhatsApp for detail.
15. I am a Fashion designer and looking to use your stitching and embroidery expertise, how do I do that?
Please send us your order specifications and get our price quotes based on your requirement.
Once you final the quotation and let us finalize deal with you then you can send us sketches, embroidery and detailed descriptions and we will do the rest.
We keep all such orders confidential and do not use your designs anywhere else.
Your unique designs will never appear on our website.
16. what is your return or exchange policy?
Custom made outfits are not exchangeable or returnable. If, they are incorrect and not stitched according to provided sizes by you then we will do free fix,
17. Do you use ordinary courier service to dispatch items or Express Courier?
We use only express courier services to dispatch items worldwide after proper packing.
18. Can i change work color of any dress like from gold to silver or silver to gold or gold to antique?
Yes, we can do that for you.
19. what payment methods you accept?
We Accept different payment methods. please discuss with our sales agent.
20. If, I place order from USA and my wedding is in UK or any other country can you dispatch item to other country?
Yes, we can deliver your dress to other country if, courier provides services in that country. Please discuss it with us
21. Shall I have to pay any customs duty or taxes upon arrival of parcel in my country for clearance?
Incase any customs duty or local taxes apply in your country to clear your parcel then you will have to pay it
We are not responsible for any customs clearance delay or duty applies or courier service delay in delivery due to any issues as it is not in our hand.
22. What Quality of fabric do you use for Bridal Occasion dresses and Wedding Sherwanis?
for Women’s Wear
We use highest quality 100% pure Fabric like French Lame, Jamawar Banarsi, Chiffon, Organza, Velvet, Raw silk, Karandi, Gerogette, Katan, Pure Silk, Meysory, Tissue Silk. Sheesha Silk, etc
For Men’s Wear
we use High Quality Jamawar, Korean Raw silk, Velvet, Suiting Fabrics, Karandi, Meysory, etc
23. What quality material you use for hand embellishment on outfits?
We use Top Class material for work Which remains shine and fresh long time. We use Kora, Dabka, Sequins, Stones, Swarovski crystals, pearls, beads, thread, Kamdani, Naqshi, Tilla, Resham Thread, ETC for work. Our work material will not turn to gray or dull due to its Expensive and Fancy polish and High Quality. We don’t use any ordinary or plastic material like other vendors and shop keepers of market. We stitch each n everything from needle and thread on dress and never stick on any element from any adhesive solution.
23. Can I make any change in stitching style?
Yes. discuss it on email or on our WhatsApp with staff
24. Can i change fabrics of dress?
Yes, if, you want to change fabric Please ask us. our sales team will discuss with you what fabric is best and comfort.
25. What if, dress is not fits on me?
Shirt, Choli, Peshwas, Kaftan:
We leave some extra fabric inside shirt so, you can fix it (tight or loose) by any local tailor easily and very rare chance of it as we do follow body or ready garment measurements provided by Customer. However, we can provide you free fixing incase.
Lehenga, Gharara, Sharara:
In lehenga there are hooks to adjust it on your waist without any issue.
you won’t have any issue in fitting if, you send us your all body measurements pictures or ready garment pictures you wear by measuring with tape. for more help please ask us on Whatsapp or email.